Refund policy

REPLACEMENT OR RETURN OF GOODS

Withdrawal within 14 days (applicable to consumers only)

If you purchase at the Store as a consumer (i.e., a natural person, who is acting outside the scope of an economic activity (trade, business, craft, etc.), you may return the Goods or the Gift Vouchers (as long as they have not been used) within 14 (fourteen) calendar days as of their receipt. Returns can be made without giving any reason, i.e., by exercising your right of withdrawal from a distance agreement as granted to you by the Lithuanian and EU laws.

Please note that certain Goods offered at the Store fall under the exceptions referred to in Article 6.228(10) part 2 of the Civil Code of the Republic of Lithuania, and consumers do not have the right of withdrawal, as described in the previous paragraph. Therefore, you will not be entitled to withdraw from the contract and return the following Goods: sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (for example, cosmetics, skin care).

If you withdraw from the contract, the returned Goods must be unused, undamaged, in the original packaging, with tags/labels, and be of merchantable quality. We will assume that you have fulfilled this requirement if, when testing the Product, you have performed only such actions as are necessary for the evaluation of the Product and that you would normally perform if you inspected the Product in a physical store.

If you wish to exercise this right, you must immediately, but in no event later than within 14 (fourteen) calendar days as of receipt of the Goods or the Gift Voucher, contact the Seller by email and attach a proof of purchase.  

Upon withdrawal of the agreement, the Goods must be returned to the Seller at Šv. Stepono street 9, 01138 Vilnius, Lithuania and, in the case of a Gift Voucher, it and its data must be irretrievably deleted immediately, but in any event no later than within 14 (fourteen) calendar days after your notification of withdrawal sent to the Seller by e-mail. The set time frame for returns will be complied with if shipment of the Goods is made before the expiry of the 14 (fourteen) days’ period. The costs of return shipping of the Goods will be covered by you.

If you withdraw from the agreement, the Seller will, no later than within 14 (fourteen) calendar days as of your notification of withdrawal sent to the Seller by email, however not earlier than when the Seller receives the returned Goods (unless the Seller decides otherwise at its own discretion), refund the money you paid for the Goods or the Gift Voucher and the delivery of the Goods to your bank account.

Wholesalers and other purchasers who are not consumers do not have the right of withdrawal from the agreement, unless otherwise is clearly agreed with the Seller in written.

Return of defected Goods

The Goods are subject to the statutory warranty provided for in the laws of the Republic of Lithuania, i.e., the Seller is liable to the consumer for any non-compliance with the quality requirements of the Goods at the moment of delivery of the Goods and which became apparent no later than two years after the delivery of the Goods.

If the Goods purchased at the Store are not of satisfactory quality, you may in accordance with, and within the time-limits established by, the laws request that the Seller eliminate the defects free of charge or replace the defected Goods, or in cases established by applicable laws, request to reduce the price accordingly, or return the Goods.

If you are of the opinion that the Goods purchased at the Store are not of satisfactory quality and have detected defects, you must inform the Seller of it and of your choice of the remedy means by e-mail no later than within two months as of the date the defects have been detected. For this purpose, you should provide the Seller with detailed description of the defect, indicate the time and circumstances in which the defect has been detected, attach pictures and other related information that will enable the Seller to determine the defect.

The purchaser’s rights related to the defected Goods are exercised in accordance with Articles 6.364(1)- 6.364(3) of the Civil Code of the Republic of Lithuania.

GIFT VOUCHERS

The Gift Vouchers are valid for the period indicated in them. The recipient of the Gift Voucher has to use the Gift Voucher at the Store, i.e., to settle for the Goods offered at the Store, within the time period indicated in the Gift Voucher. Upon failure to use the Gift Voucher within the time period indicated in it, the time period is not extended, the Gift Voucher expires, and no refunds are made for the Gift Voucher.